How To Find Your Serial Numbers
- On a Mac, by choosing About This Mac from the Apple menu .
- On the surface of your product.
- On an iPhone, iPad, iPod touch, iPod, or Apple Watch, in Settings > General > About.
WARRANTY
How Long Is Our Warranty
- Labour – 1 Year New/ 30 Days for Used Product
- Parts – 1 Year New/ 30 Days for Used Product
- Software – 1 Year as per item
- Battery Service – 1 Year New / 30 Days for Used Product
- Free Collection Service – 30 Days
- Technical Support – Forever Paid
What’s Covered By Our Warranty
All items sold by 247gadgets are covered by our standard warranty. The length of this warranty is typically one year for new items and 30 days for used items; however, this will be stated on the product page. It will also be referenced in your email confirmations and delivery documentation for future reference.
Our standard warranty warrants the machine to the purchaser against defects in materials and workmanship for the length of your warranty.
What does this mean? It means that if you have a problem with your Mac during the warranty period as an example, it won’t turn on, you have a flicker on the screen or a port isn’t working then you can give us a call you, send us your system and we will find a solution.
Product Issues & Replacements
Repairs & Replacements
We will always try and repair your original system however if for some reason this cannot be achieved to the level of quality we require then we will offer you a replacement system of equal type and specification with no additional cost to you.
Battery Services
If you purchase a Used laptop from us, it does not includes a separate Battery Service cover as a consumable item we do not take any responsbility. If you receive a battery service light within our warranty period we will accept return for the item.
Software
Software purchased separately is not supported by 247gadgets. Our team will try and identify whether it is the software or the machine and if we cannot find fault with the system, we will recommend you speak to the manufacturer of that software.
What We Don’t Cover
Our standard warranty only covers defects which arise as a result of regular use and does not apply to;
- Improper & inadequate maintenance or modification;
- Repairs carried out by non-authorised persons and damage caused by lack of ESD protection;
- Software, interfacing, media, parts, or supplies not provided or supported by 247gadgets
- Operation outside the product specifications;
- Physical damage, accidental damage, neglect, or user abuse;
- Normal wear and tear;
- Consumables, i.e. batteries , ink cartridges, protective coatings, CD media, viruses or malicious software;
When Your Warranty Expires
Don’t worry we won’t forget you. As you purchase your system with us, you will forever have access to our repair centre. We do not offer repairs to customers you didn’t purchase their Mac from 247gadgets. If you encounter an issue, you can send your Mac to us which we will inspect.
Our standard rate is £75 for inspection. We will tell you precisely what is wrong and what works needs to be performed and offer you a choice. We will repair there and then for the cost of parts and labour and waive the inspection fee alternatively you can pay the inspection fee, and we will return the Mac to you with a report which you can take to a third party for repair.
When Your Warranty Is Voided
The warranty is void if there is any attempt made to repair the system by a non-authorised third party, or if the system is inadequately or improperly maintained or modified. Warranty seals are placed onto the system, if these are broken or removed your warranty is voided unless you have written consent from our technical team.
If you want to upgrade, please contact the Technical Support department before upgrading for authorisation to break any warranty seals. We can offer upgrades to your system. Any upgrade fitted by a third-party is not covered under our warranty.